Find a KVI Agent

YOUR BEST CHOICE - for the lowest prices, unadvertized deals and personal attention...

Book Online

YOUR QUICKEST CHOICE - for an online quote or to browse/book right now...

Why Cruise?

Cruise vacations are the best value in the travel industry. Here's why...

Thursday, January 20, 2011

Diamond Princess - 12/22/10 - Australia/New Zealand

Hi again everyone,

KVI's agent in Vienna, Austria - Elisabeth Gesell - has just returned from a cruise 'Down Under' aboard the Diamond Princess. Here's her review...

Ship: Diamond Princess
Date : 22 December 2010 to 3 January 2011
Cabins: 2 balcony cabins
Area: Australia / New Zealand
Shore excursions: took only two, but both of them excellent, well organized, very good tour guides.
Entertainment: The Princess Dancers and Singers are top entertainment.
Dining: No matter where you are - very good
Favourite restaurant: STERLING STEAKOUSE
Favourite bar: SKYWALKER
Service: Impeccable, very friendly, efficient, whenever you need anything they are there. Especially the cabin stewards - outstanding.
Fitness Centre: Enough machines, interesting training classes.
Jogging Track: yes, outside.
Shops: Not so good, selections poor

We had planned to leave London on the 18th December to spend 2 days in Sydney before going on board. However, due to snowstorms crossing over Europe resulting in flight delays and cancellations we only arrived in Sydney 4 hours prior cruise departure.
Being stranded at an airport halfway around the world, trying to get hold of someone to arrange for a late transfer service from the airport in Sydney to the ship was the first very pleasant surprise. Princess put our mind at ease confirming that we would be met at the airport even though we did not sign up for transfers at the time of booking.



22nd December: FINALLY !! we arrived in Sydney. We were met by Princess as confirmed. Great service! After more or less 4 days on the road with hardly any sleep this felt very good.
Check in went smoothly, we were in our cabins 20 minutes after arriving at the port, which gave us 1 hour to see a bit of Sydney. Very worthwhile, the port area (right next to the famous Operahouse) is lively with lots of entertainment, great crowd. With beautiful weather, and a great sunset we departed.

23rd December, at sea: We got to know our ship, our fellow travellers, check on restaurants
1 main and 5 optional plus 2 with extra charge (US$ 20 per person) - the STERLING Steakhouse and SABATINI. A 24 hour Buffett, several hot dog and hamburger counters, coffee places galore, great bars. Special recognition goes to the SKYWALKER - perfect setting any time of the day and night and a very cosy WHEELHOUSE Bar for late hours.

24th December, Melbourne: Our first shore excursion MEL - 210 Kangaroos, Koalas & You Yangs Park. Lots of animals, had a great tour guide with excellent explanations.

Being Austrians we celebrate Christmas on the 24th, therefore dressed up and had a lovely dinner at the Sabatini. Great service, delicious Italian food.

25th December, at sea: formal dinner - dinner jackets, black tie and long evening gowns are seen everywhere. Dinner at VIVALDI, very good.

26th December, Hobart : Wonderful. We had tour HBA 145 . What a mythical forest, old unbelievably high trees with lots of moss, flowers, birds - absolutely stunning. Excellent introduction to sheep farming and winery by our tour guide. Dinner at the Buffett - we enjoyed the wide variety to choose from.

27th and 28th December, at sea: Weather is not too good, cool to cold. However the two days on board were not boring at all, just the opposite. My husband and I took dancing lessons, which was lots of fun, we sat at art auctions (unbelievable amount of money spent there). At the art trivia my son's girlfriend won a piece of art woth US$ 500!! We watched the Movie in the sky (which is a great thing) - big screen right at the main swimming pool for afternoon family entertainment. We had some time at the adults-only space (own swimming pool , comfortable leisure deck chairs) very relaxing. Dinner at the Sterling STEAKHOUSE. our favourite - Situated on one side of the all day buffett area people obviously think it is part of the buffet, which it is not at all. Small, intimate setting, outstanding service and the best steaks we ever had. Service outstanding.


29th December, New Zealand: whole day cruising Milford Sound, Dusty Sound, Doubtful Sound. Weather was cool, bit of sunshine, which added to the mythical setting of these outstanding sounds. Great explanations by the ships excursion director, while one cruises along. Dinner at the Pacific Moon: beautiful, serene.


30th December, Dunedin: Rented a car (Pegasus car rental) which we had arranged already from home. Pegasus is the only one who delivers the cars to the port. Good cars, helpful, friendly people and on time service. Drove around, beautiful scenery, dolphins, birds, just nature, wonderful. Dinner at the Savoy: great food, great service.


31st December, Christchurch: We leave early (by Pegasus car again) and drive up to Arthurs Peak, beautiful ride through the Alpine region, (aprox. 4 hours). Then on to ANTARTIC Centre - very interesting, also a good thing to do with children. Evening - the ship gets ready for a big, big party. Lots of music, fun, there is dancing everywhere. We love it and stay up until 1.30am , our young ones I think until 5am.

1st January, at sea: we all need a day of doing nothing after this party.


2nd January, Tauranga: Here is Maori country. We have again our Pegasus car waiting and drive out to the Maori village, we learn a lot about their culture. Then on to Rotorua, the thermal reserve (hot springs). What a place! Temperature ranges from 96.8 to 107.6 degrees F. Dinner : Second time at the Steakhouse. Everyone gets now ready to disembark next morning.

3rd January: We leave quite early (no problem for Princess). Our departure absolutely with out any hassle. What a great vacation for mind and body. Last but not least thanks to the staff of Princess, each and everyone.
Elisabeth Gesell

Wednesday, January 12, 2011

Disney Magic Mediterranean Cruise-August 28, 2010


Shelli Spencer - KVI Agent in Seattle - has recently returned from a trip aboard the Disney Magic in the Mediterranean. Here's her review...

My 20 year old daughter and I had planned a trip to Northern Europe, but when Disney offered an incredible last minute deal to the Mediterranean we jumped at the chance to revisit some ports of call we'd been to in 2008, as well as explore some new destinations.

We arrived Barcelona three days prior to our cruise, took the airport bus to Placa de Catalunya, and checked into the Hotel Continental which is conveniently located on the famous pedestrian street of La Rambla. The hotel was reasonably priced at 89 Euros a night and offered a free buffet breakfast, all day snacks, juices, and beer on tap. I emailed ahead of time to request gluten free cereal for my daughter and they graciously obliged. It was fun to sit in the bistro chairs on the Hotel Lobby's balcony and watch the throngs of people pass by on La Rambla. We were unable to get the wireless internet to work on our laptop, but they did offer free internet in the lobby that worked out just fine for us. The staff was helpful and courteous in planning day trips and helping with public transportation and also offered a money exchange. Our room was small but quiet, and being consistent with the hotel, was very pink. We thought it was a good value in a great location, just steps from the bus, subway system, and train. We'd definitely recommend the hotel and stay here again if our travels take us back to Barcelona.




Day two we bought train tickets to Montserrat at kiosks in the subway in Placa de Catalunya. We chose to take the bright yellow cable car to the Montessori which is perched on the side of the beautiful stone mountain. The view was spectacular, and got even better as we took the funicular to the highest point of the mountains and peered down at the valley below. We quietly entered the church to hear the famous basilica boys choir before heading back to Barcelona. There are restaurants, shops, and even a hotel at Montserrat. You can plan to spend a few hours, or if you want to hike the trails, you could spend a few days. It's a side trip that shouldn't be missed.

Day three we hopped on the city bus tour at Catalunya Square, got the front row seat up top of the double-decker and plugged in our earphones. We hopped off at Montjuic to check out the hilltop views of the city at the National Art Museum and then continued past the Olympic sites, port area, and beach. We hopped off at the Park De La Ciutadella which houses the zoo and had lunch at the duck and turtle pond. The beautiful cascada triumphal arch and waterfall was like an oasis in the desert. We took a two hour break during the heat of the day and then reboarded the bus which took us past several of Antonio Gaudi's famous buildings including La Sagrada Familia before hopping off at Parc Guell. The one day tourist bus pass was $28pp, and not much more for a two day pass. If you have the time, I'd recommend the two day pass. There is so much to see and the day passes quickly.

The Disney Magic
August 28th we took a quick cab ride to the cruise terminal and boarded the Disney magic. As we expected, there were a lot of young families. Check in was quick and efficient and our cabins were ready upon our arrival. We found our inside cabin to be nicely furnished, but the bathroom to be a bit worn. We unpacked and headed to the adult pool, passing by the water slide and an outdoor big screen that played Disney movies and cartoons to keep the little ones entertained. My daughter Meghin was happy to find other 20 year olds at our dining table. Two college girls from Ireland, and a U.S. Military couple from New York, based in Germany. Our waiter Edward, from England was happy to assist Meghin in selecting gluten free meals. She got to preview the menu each night and order ahead. Edgar, the chef from the Lido restaurant always prepared Meghin's breakfast and had pizza and salad available for lunch. She gave him the names of some of her favorite gluten free cereals and he said he would order them for future cruises. It's nice to go on vacation where every meal is not a big issue, and we've found that cruising is the best way to travel and be assured that her meals are safe to eat. If you have a food allergy please notify your travel agent. Cruise Lines will do their best to accommodate you, and most have a form you can fill out after you book, where you can place a food allergy request.

At about 2am on our first night at sea I heard Disney music playing in the hallway. I called the front desk and asked them to turn the volume down and they said they were trying to figure out how to turn it off. A couple of hours later we had a power outage and the ship was rocking and rolling so hard that our closet doors were swinging from one side to the other. There were back up lights on in the hallway, so we grabbed our tiny flashlight and went out on deck. The Captain explained that they had gotten some new electronic equipment an his engineers were working on it and it should be fixed within the hour... and it was. Note: It's good to carry a small flashlight and pack a medicine kit that includes Dramamine.

Ports of Call:
I looked at all of the shore excursions Disney offered and decided on two. They were priced at $50pp which I thought was reasonable and it would have cost just about as much if we would have tried to take public transportation. The first one was in Malta.

Malta
Malta is a tiny island with old world charm mixed with high rise buildings and pricey condominiums. Make sure that you are up early enough to watch the ship pull into this intriguing port. We took a shore excursion to the village of Marsaxlokk and photographed the colorful Maltese fishing boats. From there we climbed aboard our own small boat for a tour of the Blue Grotto. We did a little shopping, returned to the ship for a bite to eat, and then did our own walking tour of the old town and the upper Barracca Gardens in the afternoon.

Tunis Tunisia, Africa
I had read some scary stories about Tunisia on Cruise Critic so we opted to do a Disney Tour rather than head out on our own. Meghin had leaned about Carthage in her college ancient roman history class, so that was a must see for us. We stopped at three different sites of ruins, the one near the ocean being the most impressive. Next stop was Sidi-Bou-Said. A town consisting of white homes and buildings with intricately carved blue doors. The museum/home we toured was beautiful and interesting, but very crowded...as were the shops lining the streets up the hill to the museum. The vendors were friendly but persistent and spoke good English. We didn't feel threatened as others had reported on blogs. We've had similar "shopping" experiences in resort towns in Mexico and the Caribbean. Note: Two people from our tour were left behind in Sidi Bou because they didn't make it back to the tour bus at the designated time. It was probably a costly taxi ride back to the ship for them.


Naples/Pompeii/Sorrento
The Cruise we took in 2008 stopped in Naples and we took the hydrofoil to the Isle of Capri which was stunningly beautiful and a must see. This time we opted to take the train to Pompeii where we did a self guided two or three hour tour and then continued by train to the lovely town of Sorrento. We strolled the streets lined with giant pots of flowers, gazed down at the rocky beaches where hotel guests relaxed on lounge chairs perched on piers jetting out over the turquoise waters, and bought scarves to take back as souvenirs. It was fun to have Micky Mouse greet us back at the ship after a long day of exploration.


Rome
The first time we went to Rome we forked out the big bucks for the 12 hour tour. It was worth every penny to us to see as much as we could in this famous historical city and we didn't want to waste any time by getting lost. This time however, we saved our money by taking the train in Civitavecchia and hopped off at the Coliseum. We were going to walk through the Forum, but it was much too hot, so we continued past the Capital building and on to Piazza Navona which hosts the Fountain of Four Rivers and the Fountain of Neptune. Meg guided us, map in hand, to the Pantheon where we had a bite to eat and people watched, and then to the famous Trevi Fountain where once again we tossed in coins to insure a return trip to Rome. We bought glass necklaces as gifts near the Spanish steps before making our way to the train, and then found them even cheaper back in Civitavecchia and bought more there as well. Note: The train is a convenient and inexpensive way to see Rome, but plan to do a lot of walking. The train station is huge, but well marked. We had no trouble getting to where we wanted to go. Do your research before you leave home and you'll save yourself a lot of time and frustration.


La Spezia/Cinque Terre
La Spezia is a picturesque city with flowering shrubs, trees, and roses lining the waterfront street near the ships terminal and we probably would have been content spending the day there, but our hearts were set on seeing the Cinque Terre, so we walked 30 minutes to the crowded train station and bought our train tickets and Cinque Terre Card which would allow us to hike between the five villages known for their pastel painted buildings that dot the rugged coastline of Italy. The villages are interconnected by train, boat, and hiking trails, are a National Park, and also a UNESCO World Heritage Site. Remember to stamp your train ticket at one of the machines at the terminal and write your name on it before boarding. Our first stop was Riomaggiore. We wandered the hilly tourist town before walking the Via Dell Amore, a wide boardwalk hugging the coastline between Riomaggiore and Manarola. You can get some great photos on this short easy hike and it was one of the highlights of our trip. We joined other travelers, many who appeared to be college students for a picnic along the boardwalk overlooking the beach, boats, restaurants, and shops in Vernazza. We bypassed Corniglia which sits high on a hill, and finished the day in Monterosso, a resort town with the only real beach of the 5 villages. Note: Trains run frequently but are often delayed, so make sure you allow plenty of time to return to the ship.


Ajaccio Corsica, France
We were looking forward to spending a quiet day in Ajaccio. It was a Sunday and many places were closed, so we strolled through town, stopping off at Napoleon Bonaparte's monument and found a few souvenirs before making our way to the beach. We cooled off in the clear blue water and Meghin collected sea glass for her Auntie back in Washington state.


Villefranche/Monaco
Villefranche is a jumping off point for Nice, Cannes, and Monaco. We opted for Monaco. The bus was much cheaper than the train, so we walked up the hill and rode 45 minutes to the tiny country of Monaco. I could hear Robin Leach from my childhood chanting, "champagne wishes and caviar dreams," and when we rounded the corner into Monaco I said to myself. "THIS is lifestyles of the rich and famous." We walked the harbor lined with million dollar yachts, wandered the grounds of the Monte Carlo Casino, and meandered through the Janapense garden. Meghin took some video of expensive sports cars that came and went from the Fairmont Hotel knowing it would impress her boyfriend back home. Back in Villefranche we collected our French souvenirs and boarded the Magic for the final part of our trip.


Overall Experience
We had a wonderful time on our Mediterranean Cruise vacation. The food was very good and it was fun to alternate between three different dining rooms every night. Gluten free options were good with the only complaint being that the salad bar was very limited
Our inside cabin was fine but when the seas were rough there were a lot of creaky noises. The cabin was in the aft which probably intensified the motion.
As expected, this being a Disney cruise, there were a lot of very young children on board. We saw a lot of adorable kids who were having the time of their lives and a few tears and temper tantrums. We found plenty of adult areas to escape the younger crowd and sometimes we couldn't resist joining them in line to have our picture taken with the characters. Times were posted on a monitor advising when you could pose with Mickiey, Minnie, and all the rest. There is even a character breakfast where many of the characters greet your family at their table for photo ops. The shows in the evening were some of the best I've seen on board a ship. Pirate night and fireworks is something that only Disney provides. Both embarkation and disembarkation went very smoothly. We had no problem grabbing a cab to the airport to make an 11am flight back to the States. We'll keep our eyes peeled for another last minute deal on a Disney Cruise Vacation.
Shelli Spencer
KVI Travel
253-265-6208

Monday, January 10, 2011

Vallarta Palace All-Inclusive - Puerto Vallarta

Hi Everyone,

KVI's agent in Vancouver (Abbotsford), Audrey Klaassen, has just returned from a vacation in Mexico. Here's her great review!

Vallarta Palace, Riviera Nayarit, Puerto Vallarta


We just returned from the Vallarta Palace Jan 4, 2011. To begin I should mention that we have stayed at many all inclusives in Mexico and this property would rank as the best for service and facilities by far! Last year we stayed at the Marival which was also very nice but this was definitely a step up! The extra money was worth it. We stayed for 1 week, departing out of Abbotsford, BC airport with a direct flight with Canjet (quick and convenient flight!) Family of 5 (3 boys, ages 15,12,9) When we first drove up to the Vallarta Palace entrance with the taxi we were a bit thrown off by the entrance as it doesn't look very "fancy" but from the minute we stepped out of the taxi and were greeted with cold cloths served on a silver tray and a warm welcome we were convinced that we had picked the right property! Check in was easy and they gave us a nice welcome cocktail while we did the paperwork. We booked into a Master Suite which I would recommend to any families traveling with kids or anyone that needs a separate living area or bedroom. Our room was perfect! Huge King bed (one of the of comfiest we've ever slept on!) spa jetted tub in the master bedroom with a huge shower and vanity area and the adjoining room had a dining room table, pull out sofa and another bathroom with a large shower. The bathroom amenities were top notch with full size bottles of Biosilk shampoos and lotions. Bathrobes, slippers, large white plush towels, in room safe, bar and tv's. We loved the large sliding doors to the French balcony as you could open them up and hear the waves crashing day or night. Great view of the ocean and pools. (Third floor, room 3055/54) Room service was slow but the food would arrive hot and tasty.

The beach was beautiful. Great waves for boogie boarding, body surfing, swimming. The water was a bit chilly for my liking but the boys didn't mind the temp at all and spent tons of time in the water. Beach volleyball court is awesome. You can walk for miles on the beach and the sunsets every night were outstanding. We love the beaches in Puerta Vallarta as the sand is so smooth and the beaches are flat with no rocks to worry about. We've been to the Mayan several times and although the sand is whiter and the water is clearer we have to say that for ocean play and funin Puerta Vallarta is the best!


We received $1500 in resort credits with our booking which could used for spa ($300 limit) upgrades on wines, excursions and photography. We used the spa credit up with booking 2 massages which were excellent. Wines are average to poor in Mexico but we managed to find a red that was tolerable. Highly recommend booking the professional photographers and ordering the pics they take on the beach. Our family pics turned out amazing and it didn't cost us a cent! Excursion are also a great way to use up your credits. We heard from several guests that the Canopy Tour (ziplining) is excellent. We had booked our excursions ahead of time so we didn't use our credits towards this but should have! We booked the Marietas Eco Discovery Tour thru Vallarta Adventures and it was outstanding! We saw about 30 whales during the boat ride to the island! Highlight of our trip for sure.

The only thing I can't rave about at Vallarta Palace would be the food. Let me start by saying that when we go to an all inclusive in Mexico we know not to expect the same quality of food as you would on a cruise....the food in all inclusives are pretty much all the same with a few surprises at the odd A La Carte options. The fresh chips, salsa and guacamole were awesome, fresh pizzas and burgers made to order were also great. The buffets were very average. Breakfasts were usually a home run as you can order your own omelettes which are always a hit. I was not impressed with the A La Carte restaurants as the entrees were not great. My husband and kids lucked out on a couple choices but for the most part the meals were forgettable and the food was average to poor at best. You can always find something you like, but if you are very picky and expect high class gourmet food then Vallarta Palace is not the place for you. As mentioned, we've come to expect this from all inclusives in Mexico and it's not a big enough deal that if affects our trip to a huge extent. The kids are pretty easy to please. The mixed drinks and pina colodas were some of the best we've ever had at a resort so you can always drink your calories! I lived on chips and salsa so I was happy the whole week! Let me clarify that the food is not bad, it's just average. We discovered a great option at the restaurant nearest the beach for lunch was a fresh stir fry where you can pick all your vegetables, meats and pastas and the chef will prepare it for you with the sauces you request.

The bar and restaurant service was excellent! Servers taking your orders at the beach and pool non-stop. We never had to leave our loungers to get a drink. Maid service was sometimes slow but we were never in our room so we didn't notice if they didn't get to our room till late in the day.

New Years Gala was great and the resort went all out with a huge spread of food. Probably the best food we had all week including Lobster. Fireworks at midnight were amazing.

The evening entertainment is cheesy as are all the shows at all inclusives so my teenager (aged 15) was a bit bored some nights as there is not a ton to do once the sun goes down unless you venture into PVR. There is no teens club or disco so come prepared with some games to play in the lounge.

I would highly recommend this property to anyone and personally I think it was one of the nicest resorts on the strip of beach I walked along. It's rated highly on Trip Advisor for a reason so don't hesitate in booking! I'm a travel agent so you can imagine that my standards are fairly high and I don't give out great reviews like this unless the property earns it.


Audrey Klaassen
KVI Travel- Travel Consultant/Interline Specialist
604-850-9491
audreyk@kvi.travel
web: www.kvi.travel