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Tuesday, May 11, 2010

Hey everyone! KVI Agents Phil & Carol Doyle just returned from their adventure as Conceirge Hosts on the Holland America Eurodam TransAtlantic sailing. Here is their report!

Hosts: Philip and Carol Doyle

Eurodam 4-3-10 to 4-19-10 Fort Lauderdale to Rome

60 guests

We left Fort Lauderdale on a beautiful South Florida day and began the first of our 8 days at sea. We were immediately impressed with the professionalism of the entire staff of this five star ship. The Eurodam is the newest and largest of Holland America Line’s 15 ships and, during our voyage, it earned every one of its five stars.

On the first day at sea, we hosted a cocktail reception for our guests with hors d’oeuvres and music in the Piano Bar. We passed out additional flyers and talked about the planned complimentary shore excursion in Barcelona. We also explained the Vacation Vignette program and started getting to know our group.

The next week was spent relaxing at sea with excellent food, entertainment, and even unseasonably warm weather. Most of our group had never visited most of the scheduled ports, so the anticipation was high. We received many questions about the ports and answered the ones we could and deferred the rest to Holland America’s onboard port expert. His detailed knowledge of our ports was personal and thorough. We all felt well-prepared before arriving at our seven ports in Portugal and Spain.

We had two tour busses for our shore excursion in Barcelona, and because of our group size and the size of the busses, we had lots of extra room on each bus. On behalf of our guests, we tipped the tour guides and drivers in advance and challenged them to make the tour a memorable one. They did exactly that as we toured Barcelona and stopped for drinks at a local café. It was nice to see our group getting to know each other and exchanging contact information. On the way back to the Eurodam, we dropped many guests off at the Ramblas so they could tour on their own in the afternoon.

For us, one of the highlights was the port of Monte Carlo. The weather was sunny and mild as they made preparations for their annual race event. We reclined on the thermal beds in the spa as we departed Monte Carlo. The view was breathtaking and made us realize that, as soon as we disembarked the next day, we would be ready for our next cruise. I think our entire group felt the same way.